SHIPPING POLICY
Every order is printed after you place it, so delivery is production time plus shipping time. Here is what that looks like in days.
Thanks for supporting Grounded Supply Co. Here's how shipping works. We ship to customers in the United States only.
MADE TO ORDER, PLEASE READ THIS FIRST
Every Grounded Supply product is printed and made to order by our fulfillment partners, Printful and Apliiq. Production starts after you place your order. That means your total delivery time is:
PRODUCTION TIME
Most orders are produced in 2 to 5 business days. Per Printful, over 97% of orders ship within 5 business days, and more than 50% ship within 3 business days or fewer. The day you place your order doesn't count toward production; the clock starts the next business day. Large orders or busy periods (like holidays) may take a little longer.
SHIPPING TIME
After your order is produced, it ships from a Printful or Apliiq facility. Standard US delivery typically adds about 3 to 4 business days of transit on top of production time (Printful lists domestic shipping at 1 to 8 business days). In practice, a typical US order arrives within roughly 5 to 9 business days after ordering, though this can vary with your location and carrier conditions.
SHIPPING COSTS
Shipping costs are calculated and shown at checkout before you pay, based on your order and destination.
ORDER TRACKING
Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package. Check your spam folder if you don't see it.
If you haven't received a shipping email within one week of ordering, contact us. And if your order hasn't arrived within three weeks of ordering, reach out and we'll track it down. Email max@groundedsupply.co with your order number either way.
LOST OR DELAYED PACKAGES
If your tracking hasn't updated or your package seems lost, please allow a few extra business days first, as carriers sometimes update late. If your package is lost in transit, you must contact us within 30 days of the estimated delivery date so we can file a claim and reship or refund your order. Email max@groundedsupply.co with your order number.
INCORRECT OR INSUFFICIENT ADDRESS
Please double-check your shipping address at checkout. If an address is entered incorrectly or is considered insufficient by the carrier, the package may be returned to the fulfillment facility. If that happens, we can arrange a reshipment, but additional reshipping costs may apply. We can't be responsible for orders sent to an address you entered incorrectly.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, you're covered by our 90-Day Money-Back Guarantee. See the Guarantee page for how to claim.
QUESTIONS?
Email us at max@groundedsupply.co.
ON THIS PAGE
QUESTIONS
Anything on this page you want explained in plain language, email me and I will answer it myself.