RETURNS & REFUNDS
Every Grounded Supply shirt is printed to order, so we don't restock or resell returns, which means we handle things a little differently than a big-box store. Here's exactly how it works.
IF YOUR SHIRT ARRIVES DAMAGED, DEFECTIVE, OR MISPRINTED
That's on us, and we'll make it right free. Email max@groundedsupply.co within 90 days of delivery with your order number and a clear photo of the issue. We'll send a replacement or a full refund, your choice. No need to ship anything back.
IF THE QUALITY JUST DOESN'T MEET YOUR EXPECTATIONS
You've got our 90-day money-back guarantee. Email me within 90 days of delivery, tell me what's wrong, and I'll refund you. I stand behind every shirt.
WHAT WE CAN'T TAKE BACK
Because each shirt is made just for you, we can't offer returns or exchanges for wrong size or a change of mind, so please check the sizing chart on each product page before ordering. (Got the wrong size and it's genuinely our error? That counts as a defect. Email me.)
REFUND TIMING
Once approved, refunds go back to your original payment method. It usually takes 5 to 10 business days to show up, depending on your bank.
HOW TO START
File a claim with your order number and a photo, or email max@groundedsupply.co. Not a bot, that's my real inbox.